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Find help choosing your fragrance, using your products and ordering from Mountain Cozee.

Home Fragrance · Waterless Diffusers · Laundry Detergent · Dryer Ball Kits · Handmade Blankets · Dog Chews & Treats · Orders, Shipping & Customer Care

Home Fragrance

What do I need to get started?

You’ll need a compatible waterless diffuser and a Mountain Cozee waterless diffuser oil. Individual oils and the standalone diffuser are sold separately. Prefer a complete setup? Explore our starter sets and check each set’s listed contents before ordering.

How do I choose a fragrance without smelling it first?

Start with the mood you enjoy: Bear Lake Breeze for fresh lake air and a warm woodsy finish; Iced Vanilla Woods for creamy vanilla, woods and cool spice; Driftwood Summit for a bold woodsy atmosphere. For fall, choose Mountain Orchard for apple and evergreen, Smoked Pumpkin Ridge for pumpkin, pecan and mahogany, or October Hollow for spiced fruit and warm woods. Read each scent’s notes or email MountainCozee@gmail.com for help choosing.

Can I use diffuser oil on my dryer balls or in a water-based diffuser?

No. Our waterless diffuser oils are intended for compatible waterless nebulizing diffusers only. Dryer ball fragrance oil is a separate product. Do not substitute one for the other or add waterless diffuser oil to a water-based diffuser.

How long will a bottle of diffuser oil last?

Oil use varies with your diffuser, intensity setting and daily run time. Higher settings and longer use consume more oil, so there is no single lifespan that applies to every home. Start on a low setting and adjust to your space.

What is the shelf life of your fragrance oil?

Our fragrance oils have a shelf life of four years. Shelf life refers to storage life, rather than how long a bottle lasts while your diffuser is running.

Which bottle size should I choose?

Choose 2 fl oz to try a fragrance. Where available, 4 fl oz provides a larger supply of a favorite, and 8 fl oz is a refill option. Available sizes and current prices appear in each product’s size selector.

Where can I find product precautions or ingredient information?

Read the product description and bottle label before use. Do not ingest diffuser oil or apply it to skin; keep it out of reach of children and pets. For ingredient questions about a specific fragrance, email MountainCozee@gmail.com before ordering.

Will this oil work in my waterless diffuser?

Our diffuser oils are designed for compatible waterless nebulizing diffusers. Check your device manufacturer’s instructions for permitted fragrance oils before using them; compatibility cannot be guaranteed for every device.

Are these essential oils or fragrance oils?

These are fragrance oils for home scenting in compatible waterless diffusers. They are not sold as pure essential oils.

How should I store my diffuser oil?

Store in a cool place away from direct sunlight. Keep the bottle out of reach of children and pets. Our oils have a shelf life of four years.

What if I don’t love the fragrance I choose?

Email mountaincozee@gmail.com with your order number and the fragrance you purchased. We’ll replace the diffuser oil you don’t love with a different fragrance or provide a full refund for that oil.

Waterless Diffusers

Does the diffuser come with fragrance oil?

The standalone rechargeable diffuser does not include fragrance oil. Add a compatible waterless diffuser oil separately, or choose a starter set that lists both a diffuser and oils in its contents.

How large of a room will it scent?

The rechargeable waterless diffuser has listed coverage up to 600 square feet. Fragrance strength varies with room layout, airflow, fragrance oil and settings.

Can I adjust the fragrance strength?

Yes. The diffuser has three mist intensity settings and built-in timer options. Start on a low setting, then adjust to suit your room and preferred fragrance level.

Do I add water, and how do I change scents?

Do not add water. Charge, fill and operate the diffuser according to its included instructions. Follow its cleaning directions when switching fragrances and use only compatible waterless diffuser oils.

Laundry Detergent

What’s the difference between Mountain Oasis and Starlit Lodge?

Mountain Oasis is the fresher, brighter option, with cactus blossom, coastal waters, soft citrus and fresh air. Starlit Lodge is the warmer, cozier option, with sparkling citrus, warm amber and smooth sandalwood.

What comes in the detergent bag?

Each detergent listing is for one 16 oz resealable bag of powdered laundry detergent in the named fragrance. Dryer balls and dryer ball fragrance oil are sold separately.

How do I use the detergent?

Use one tablespoon per normal-size load. Add the powder directly to the washer drum before adding clothes. Do not place it in a liquid detergent dispenser drawer. Follow the package directions for other load sizes.

Can I coordinate my detergent and dryer ball fragrance?

Yes. Mountain Oasis and Starlit Lodge are also options in our Wool Dryer Balls & Fragrance Oil Kit, subject to availability. Choose your fragrance in the kit’s selector; the kit is a separate purchase.

Where can I find ingredient and washer-use information?

Check the product description and package directions. For the full ingredient information or questions about your washer, water conditions or a specific fabric, email MountainCozee@gmail.com before ordering so we can help you check the appropriate product guidance.

Is this laundry powder compatible with High Efficiency (HE) washing machines?

Yes. Our concentrated, low-sudsing laundry powder is designed for both standard and High Efficiency (HE) washing machines. Use one tablespoon per normal-size load and follow your washer’s instructions for adding powdered detergent.

How much laundry powder should I use?

Use one tablespoon per normal-size load. Add the powder directly to the washer drum before adding clothes. Do not place it in a liquid detergent dispenser drawer. Follow the package directions for other load sizes.

Does the formula contain borax?

No. Our laundry powder is borax-free. The formula uses sodium sesquicarbonate and active oxygen for cleaning.

What are the ingredients?

Sodium bicarbonate, sodium carbonate, sodium sesquicarbonate, sodium carbonate peroxide, sodium cocoate (from coconut oil), sodium olivate (from olive oil), sodium stearate, magnesium sulfate, citric acid, and fragrance.

How many loads are in a 16 oz bag?

Up to 32 loads at one tablespoon per load, as listed on our package. Using more powder for larger or heavily soiled loads reduces the number of loads per bag.

Are your laundry fragrances phthalate-free?

Yes. We use fragrance oils from Midwest Fragrance Company, which states that its fragrance oils are phthalate-free.

Will the laundry powder dissolve in cold water?

Yes. Our powder is designed to dissolve in cold water. For best results, add it directly to the washer drum before adding clothes. For very cold washes, pre-dissolve your measured dose in a cup of warm water before adding it to the wash.

How much should I use for large or heavily soiled loads?

Use two to three tablespoons for larger or heavily soiled loads. Use one tablespoon for a normal-size load. Higher doses reduce the number of loads per bag.

Does it work in hard water?

Yes. Our powder is designed to work in hard water without increasing the dose solely because of water hardness. Use one tablespoon for normal-size loads or two to three tablespoons for larger or heavily soiled loads.

Dryer Ball Kits

What comes in the dryer ball kit?

The kit includes three reusable 100% wool dryer balls, one 1 fl oz bottle of dryer ball fragrance oil in your selected scent, and a single-load sample of either Mountain Oasis or Starlit Lodge detergent. It does not include a full 16 oz detergent bag.

How do I use the dryer ball oil?

Follow the oil bottle’s directions for the amount to apply. Allow the oil to absorb into the balls for 10 minutes before use, then add the prepared balls for the final 10–15 minutes of the drying cycle as directed on the bottle.

How often should I refresh the fragrance?

Refresh as needed when you want to renew the scent, following the bottle’s directions each time. Fragrance results vary with fabric, load size and dryer settings.

Can I use my home diffuser oil instead?

No. Use only fragrance oil intended for dryer balls. Mountain Cozee waterless diffuser oils are separate products and should not be substituted.

What is the shelf life of the dryer ball fragrance oil?

Our fragrance oils have a shelf life of four years. Follow the bottle’s directions for use.

Handmade Blankets

Can I request a custom size or color?

Explore our Custom Striped Throw or email MountainCozee@gmail.com with your preferred size and colors. We’ll help you check available options and turnaround before you order.

How do I wash and dry my blanket?

Care instructions vary by blanket and yarn. Follow the directions on your blanket’s listing and care label. If you need help identifying the right instructions for your piece, contact us before washing.

How long do custom blankets take?

Our shipping policy allows 7–14 business days for custom production before shipping; individual listings may give a more specific estimate. If you need a blanket for a particular date, contact us before ordering.

Can I return a handmade blanket?

Blankets are final sale under our return policy. If yours arrives damaged or defective, contact us within seven days of delivery with your order number and photos.

Dog Chews & Treats

How do I choose a chew for my dog?

Read the individual listing for ingredients, dimensions and available sizes, and choose an option appropriate for your dog’s size and chewing style. Chew time varies by dog; a product described as long-lasting will not last the same amount of time for every dog.

Does my dog need supervision while chewing?

Yes. Always supervise chewing, provide fresh water, and remove small, sharp or broken pieces. Discard a chew when it becomes small enough to swallow.

Where can I see the ingredients?

Check the individual product listing. Single-ingredient chews and chews with added flavors or fillings have different ingredients, so review the specific item you plan to buy.

Can I return dog chews or treats?

Dog chews and treats are final sale for safety and freshness under our return policy. For an item damaged in transit, contact us within seven days with your order number and photos.

Orders, Shipping & Customer Care

When will my order ship?

Processing time and delivery time are separate. Our shipping policy generally allows 2–4 business days for ready-to-ship items and 7–14 business days for custom production before shipping. Check your product listing for its specific estimate; busy holiday periods may take longer.

Where do you ship, and how long does delivery take?

We ship within the United States only. Standard delivery is generally 3–7 business days after the carrier picks up your package. Available shipping options, charges and estimates are shown at checkout.

Do you offer free shipping?

Our current website offer is free shipping on orders over $75. Check your cart and checkout for the shipping options available to your order.

How do I track my order?

You’ll receive a shipping confirmation email with tracking when your shipping label is printed. Carrier tracking updates show the progress of your shipment.

What if my order arrives damaged, leaking or incorrect?

Email MountainCozee@gmail.com within seven days of delivery with your order number and photos. We’ll review the issue and help resolve it under our return and refund policy.

Can I return or exchange my purchase?

Return options depend on the product. Unused diffusers in their original packaging can be returned within 30 days, with return shipping paid by the customer. Blankets and dog chews or treats are final sale. If you don’t love a diffuser oil scent, email mountaincozee@gmail.com for a different fragrance or a full refund for that oil. Please review our full policy before returning anything; contact us for laundry-product return questions.

How can I get help choosing a product or with my order?

Email MountainCozee@gmail.com with your question and your order number if you have one. We typically respond within 24 hours.